Returns and Exchanges

How do I place a return or exchange?

Items can be returned for a full refund of the merchandise value within 14 days of receiving an order and 7 days after requesting a return label

What is your return policy?

You’ll have 30 days of purchase to send back the product and we'll happily provide a refund. New and unwashed products will receive a full refund excluding shipping costs. Washed and used sheets will be refunded excluding a processing fee of 50% of the original price.

 

Please reach out to us at info@bleublanco.texondigital.com and we will get back to you within 2 business days.

How long does it take to process a return?

Upon receiving your return in our shipping facility, we will process your refund within 3-5 business days. Please note that based on the card you used to make your purchase, the refund may take up to a month to show up on your statement.

Ordered the wrong size or color? No worries; if your products are unwashed and unused, just send it back to us and we can exchange it for you right away.

What should I do if I receive the wrong product or size?

We will make it right! If you received the wrong item(s), please email us at info@bleublanco.texondigital.com or call us at 888-343-4544, Mon-Fri 10:00 a.m. to 5 p.m. EST and we’ll sort things out!

What do you do with returned bedding?

We never resell returned bedding. We donate gently used returns to Faith and Feathers, local shelters, and other charities. When items aren’t in condition to donate, we partner with textile recycling facilities.

Product & Thread Count

What are care instructions for B&B?

Cold machine wash with like fabrics on gentle or delicate setting, line dry or tumble dry low. Avoid bleach or fabric softener Pilling prevention

Some pilling is normal for natural fibers. To prevent excess pilling, avoid fabric softeners, dryer balls and friction with other rough fabrics.

First Time Trying?

Feeling uncertain about our sheets? We understand!

Before buying new sheets, we suggest you try our pillowcases! It’s made with the same materials and fabrics as our sheets, but at a lower cost. We’re pretty certain you’ll love them.

https://birlacentury.com/pdf/01-oeko-tex-standard-100-class-i.pdf

Whats the tread count?

The TC is 400 top-rated bed sheets that usually have thread counts between 300 and 500.

What is thread Count?

High thread count is often associated with high-quality bedding. However, this is a common misconception.

Thread count refers to the number of threads woven into one square inch of fabric, but it doesn't necessarily mean the fabric is of better quality. In fact, a high thread count can sometimes indicate lower quality because manufacturers may use thinner, weaker threads to achieve a higher count.

Other factors, such as the type of cotton, weave, and finish, are more important in determining the quality of bedding. So, when shopping for sheets, pay attention to more than just the thread count.

Thread counts between 400 and 600 create an incredibly soft and luxurious feel

The Fallacy of High Thread Count:

  1. Manipulation of Thread Count: Manufacturers sometimes employ deceptive practices to inflate thread counts. By using multi-ply threads, where multiple threads are twisted together, they can claim higher thread counts. While this might make the fabric denser, it doesn't necessarily enhance its quality or comfort.

  2. Lower-Quality Materials: A higher thread count doesn't guarantee better fabric. In some cases, manufacturers use lower-quality materials with shorter, thicker threads to achieve a higher thread count. This can result in a coarser, less breathable fabric that may not feel as comfortable or last as long as lower thread count alternatives made with high-quality materials.

  3. Diminishing Returns: There comes a point where an excessively high thread count offers diminishing returns in terms of comfort. Beyond a certain threshold, the difference in softness and durability becomes minimal, making the extra cost unjustifiable.

Focus on Quality, Not Just Thread Count:

  1. Fiber Quality: The type and quality of fibers used in the fabric play a crucial role in determining its overall comfort and durability. Egyptian cotton, Pima cotton, and high-quality linen are examples of premium materials that can provide exceptional comfort, even with a lower thread count.

  2. Weave: The weave of the fabric influences how it feels against the skin. Sateen weaves, for instance, create a smooth, lustrous surface, while percale weaves offer a crisp, cool feel. Understanding your personal preferences and selecting the right weave can greatly enhance your bedding experience.

  3. Finishing Techniques: Factors such as the finishing techniques used during manufacturing, including the application of softeners or special treatments, can significantly affect the feel and longevity of the fabric. It's worth considering these aspects rather than solely relying on thread count

  4. Thread counts between 400 and 600 create an incredibly soft and luxurious feel against your skin. These sheet sets often feature finer yarns, resulting in a smoother and silkier texture. As you slide into bed, you'll be greeted by a sumptuous touch that enhances your overall sleep experience.

Shipping & Orders

Where do you ship?

We offer free shipping in the continental US FedEx or UPS. We also ship to Canada. All Canadian orders will require a payment at checkout for shipping costs.

When will my order ship?

All orders are shipped within 2 business days. You’ll receive a shipment notification email with a tracking number as soon as your package is on its way.

How can I update or cancel my order?

We always do our best to accommodate order cancel requests or changes within 1 day of purchase, during our regular business hours; Monday-Friday, 10am-5pm ET. If you would like to cancel or update an existing order, please email us

Please note that to ensure our customers receive their orders as soon as possible, our fulfillment center processes orders quickly, which leaves a short window to cancel or change an order, but we’ll do our best to try and help!

How can I check the status of my order?

Within 1-2 business days of placing your order, you’ll receive a shipment notification email with a tracking number letting you know your order is on its way.